About

Join the Live Chat Factory Community

Hello, my name is Karen Levett.

Being part of the Live Chat Factory, gives me the chance to share my passion for great customer service. I have had years of experience in delivering exceptional customer care, which means, I know we can contribute to your business.

The seeds of the Live Chat Factory, came from my time supporting the development of the Which? Consumer Organisations Live Chat Model. It became very successful and was really interesting. I enjoyed understanding what did and did not work with website visitors. It really brought home to me the benefits of Live Chat, engaging, selling and serving.

Live chat should be just that, a human to human channel for your customers to communicate.

That is why we make it our business to understand YOUR workflow, and YOUR customers. Our aim is to surpass your expectations. Your success is our success.