Today is the day

First time blogger, great at Live Chat Hi my name is Karen Levett and I am the founder of the Live Chat Factory (LCF). I’m

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Live Chat

What is Live Chat?

If you are in business, you will have most likely heard of live chat or web chat. We all seem to be using live chat, even when we don’t

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Digital Marketing

Your customers have gone digital

Digital transformation is continuing. According to a report by KPMG 80% of customers intend to stay with digital channels they have become familiar with. Even

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Web based businesses

I am constantly online with my business. I support businesses 24/7 with a mix of Live Chat Agents and Chatbots. I came across this the

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